Posted: Wednesday, February 7, 2018 6:37 PM
Keysight is the worlds leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world:class platforms, software and consistent measurement science.
This job will be part of the Communications Solutions Group, which is responsible for Keysights portfolio in the Wireless Data Ecosystem, including wireless devices, operators, internet infrastructure, and Aerospace and Defense. Our software:centric solutions accelerate our customers time to market and reduce their costs : giving them a competitive advantage in todays and tomorrows technology waves.
Job Description 13;
Provides technical support for Nemo tools to the customers and to the internal personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions.
Skills required for this position include, extraordinary communication skills, leadership qualities, excellent customer support skills and in:depth and hands:on knowledge in at least two or more technologies CDMA/EVDO, GSM/UMTS, LTE, Volte,LTE_A etc. The position will require candidate to contribute significantly to the technical requirements and definitions of all Nemo products and improve/oversee their technical integrity.
Deliver trainings and demos to our customers on Nemo Keysight Products.
:Develop expertise in all Nemo products (Nemo WindCatcher, Nemo Xynergy, Nemo handy, Nemo outdoor, Nemo Walker air, Nemo Invex, Nemo Cloud, Nemo Analyze etc...)
:Executes job responsibilities to produce high level of customer satisfaction in accordance with corporate goals
:Research and work with the product team on the methodology of implementation by applying the principles of network optimization and RF engineering guidelines
:Work with R and D, testing and the validation team during implementation process
:Document and create knowledge based articles
:Provide On:site and Online Demo/training to Customers on Nemo Keysight Products
:Providing pre: and post:sales technical support to current and prospective customers, and assist Sales organization
:Utilize tools for remote access into customer systems to determine root cause, make recommendations and solve issues.
:Perform individually and in a team environment trouble:shooting and issue resolutions
:Monitors and responds to all incoming email, telephone, and Web requests in a timely manner
:Tracks all open tickets and ensures all tickets are updated as required
:Escalates major or critical issues immediately to Support Manager
:Ability to travel domestically and internationally for short term customer visits 13;
Job Qualifications 13;
:Bachelors or Masters Degree in Telecommunication/Electrical Engineering/Electronics
:Minimum of 1:3 years of relevant experience as an Applications Engineering/Technical Support Engineer
:Expertise in Nemo products( Nemo WindCatcher, Nemo Xynergy, Nemo handy, Nemo outdoor, Nemo Walker air, Nemo Invex, Nemo Cloud, Nemo Analyze etc...)
:Must have experience on wireless technologies, such as: CDMA/EVDO, GSM/UMTS, LTE, Volte, Carrier Aggregation ...
:Must have previous experience in drive testing, network planning, wireless test and measurement
:Clear understanding of RF KPIs
:Must have experience with network performance monitoring and optimization using Performance Measurement Data
:Experience in customer support/interface role
:Expertise in network optimization and RF engineering guidelines
:Strong communication skills, both written and verbal
:Ability to determine root cause, and develop solutions 13;
Job Function 13;
:Develop expertise in all Nemo products
• Location: Dallas
• Post ID: 77957377 dallas