Posted: Wednesday, September 6, 2017 11:39 AM
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Department overview::/h4:Markit WSO is the industry leader in leveraged loan and high:yield solutions and provides comprehensive products and services for portfolio management, administration, reporting, and analysis. Our portfolio management solution gives immediate access to real:time reference and transactional loan data. Its functionality is tailored to handle the unique behaviour of bank loans and compliance reporting required for complex structures:/h4:WSO Services helps clients streamline their business by providing outsourced access to Markit's best:in:class products and services for middle and back office operations:/h4:
Markit is seeking an experienced and motivated Account Coordinator to facilitate daily client deliverables within the WSO Services group. The individual will be responsible for managing client inquiries and client support for the WSOWeb outsourcing platform. Additional responsibilities include partnering with other Markit business lines around client resolution and satisfaction. Finally, this employee will partner directly with our Account Specialists and Strategic Account Specialists to execute a client focused agenda.
Duties and accountabilities::/h4:
:Manage day:to:day client inquiries including the orchestration of workflow and timely resolution between internal teams. Clients include Asset Managers, Banks, Hedge Funds, Mutual Funds, and Total Return Swap programs
:Capture and report client statistics, trends, and metrics based on a series of quantitative measures (e.g. Assets Under Management)
:Prepare billing reports based on clients' contractual schedules. Includes the presentation of trend/profitability analysis to Senior Management and Finance
:Provide overall support and customer service to entirety of Services clients; ensuring team coverage model of 7am:7pm CST is in place and operating daily
:Assist Acct Specialists and Strategic Account Specialists with as needed project management
Education and experience:/h5:
BA or BS from accredited institution
Strong PC Skills : Microsoft Office
Exposure to financial concepts
Experience in Financial Services Preferred
Strong work ethic : organized, detail oriented, analytical, task driven
Strong customer service/support experience
Technical awareness through software applications
B:level, sales communication skillsets : preferred
Highly Responsible Individual Contributor willing to contribute towards team objectives
Eligible colleagues must meet the requirements of the job as indicated in the posted job description.
Colleagues must have at least six months of continuous service in their current position with IHS for a posted job, unless approval is granted by the colleagues' supervisor and Human Resources. This period allows colleagues to become competent in their current role and demonstrate satisfactory performance.
Colleagues must be in good standing in their current role. Colleagues who have received Disciplinary Action or who have been on a Performance Improvement Plan within the past 6 months may not participate in the Job Posting Program, unless approval is granted by the colleague's supervisor and Human Resources.
Provided that the colleague meets the eligibility requirements mentioned above, as well as the minimum requirements for the position of interest, the colleague shoul
• Location: Dallas
• Post ID: 65362032 dallas