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Posted: Sunday, March 12, 2017 11:00 PM

Provides the primary interface between Information Services and all IBSA employees and distributors and also responsible for performing analysis and finding solutions to complex business or technical problems.Provide technical phone support for all IBSA systemsDocument, log, and assign all reported problems to appropriate departmentsPerform system analysis and identify solutions to technical problemsPrepare and maintain documentation (i.eA? problem resolutions, procedures, etc.)Identify and implement procedural improvements and process improvementProvide production support activities for assigned systemsDevelop and communicate project/task estimates and project work plansOccasional on:call and after:hours duties.Support experience and proficiency in Windows 7 and Windows 10Experience with Active Directory and GPODocument and knowledge managementHardware and software installation and diagnostics for printers, desktops, peripherals, and mobile devices (Android / iOS)Maintain, test, and update PC and Mac deployment images (a plus)Knowledge and familiarity with wired and wireless networking concepts (TCIP/IP, DNS, and DHCP) and basic cmd line apps (ping, pathping, traceroute, etc.)Understanding of computer imaging concepts (WinPE, WDS, MDT, SCCM, etc.)Remote desktop supportManaging file shares, windows networking and management servicesSupport experience and proficiency in Mac OS X a plusSharePoint Experience a plusVMWare Experience a plusITIL knowledge a plusExperience with Office 365 a plusWindows Server 2008 / 2012 Experience a PlusSystem Center Configuration Manager experience a plusExperience with ServiceNow ticketing system a plusCollege degree in computer related field or equivalent experienceMinimum 2 years experience in technical customer serviceMinimum 2 years experience in information processingAble to work effectively


• Location: Dallas

• Post ID: 48811429 dallas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017