Posted: Friday, December 29, 2017 11:03 AM
Keysight is the worlds leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world:class platforms, software and consistent measurement science.
This job will be part of the Services Solutions Group, which helps customers manage test instruments across the instruments lifecycles : calibration, repair, technology refresh, asset management, consulting, training and product purchase alternatives. With service centers in over 30 countries, Services is a people intensive, local business.
The Services Solutions Group helps customers find new ways to maximize their asset usage, streamline their engineering operations, and achieve lower costs.
Job Description 13;
Through thorough understanding of the support organizations activities, provides support to the team of support professionals and management for any of the following responsibilities:
:document creation for support organization or external customers
:performing delegated administrative responsibilities of service tech role
:call management, office automation assistance, remote team support, etc.
:Responds to customer inquiries.
:Determines and develops approaches to administrative services/ support assignments and processes.
:Responsible for organization processes/ projects which require use of planning and judgment.
:Solves a broad range of support/ service problems varying in scope and complexity.
:Interface between Customers, Vendors and Keysight Purchasing to provide local and on:sight support.
:Effective planning of resources to maximize customer commitments, utilizing planning tool and accurate communication.
:Works with multiple channels to maximize implementation of business objectives (on:site, remote, support providers, business units.)
:Works as a Customer Advocate.
:Adhere to standard written operating procedures and processes for position.
:Effective use of technology resources (Siebel, IndySoft, Voicemail, E:mail, web tools, etc.) 13;
Job Qualifications 13;
This position requires the following
BS/AS degree or specialized training/certification, or equivalent combination of education and experience
Minimum of 3+ years relevant experience as service support coordinator.
Requires complete understanding of general and technical aspects of job including: Project planning, administrative services support
Must have experience interfacing with customers and vendors
Experience with resource planning
Job Function 13;
Support / Service Coordinator
Full Time (F)
(Temp Positions Only):
***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Candidates can be considered to work from the following locations:
Americas : United States : Texas : Richardson
Job ID :17662
• Location: Dallas, richardson
• Post ID: 74987042 dallas