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Posted: Monday, November 6, 2017 8:57 AM

***This position will be located in Dallas, TX or working remotely***

The Regional Learning Manager will be responsible for delivering high-quality instructor-led, virtual instructor-led and other programs for corporate, owned and managed hotel and franchise hotel audiences.

What will I be doing?

The Regional Learning Manager (RLM) will be part of a team of facilitators that deliver brand, sales, leadership and other learning programs at owned, managed, franchise and corporate locations across the assigned region. The Regional Learning Manager will spend 75-85% of total time facilitating these programs or participating in Train the Trainers or content reviews in order to maintain mastery of both skills and content. The remaining time will be spent providing feedback on program design in relationship to desired outcomes, as well as managing schedules, expenses and other projects as assigned.

Other key priorities are listed below:
  • Must meet best-in-class standards and will receive regular feedback from the Director of Learning Delivery
  • Responsible for reviewing and reporting course evaluation data from each engagement, both to the Director of Learning Delivery and other key stakeholders
  • Ensure applicable adjustments are made in order to respect any customs or business practices that are appropriate in different regions
  • Responsible for working in partnership with Learning Specialists to ensure a smooth customer experience in registering for and attending classes as applicable and for providing direction and support as needed

Job Requirements

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • BA/BS Bachelor's Degree
  • A minimum of three (3) years of experience presenting and facilitating proactive and responsive learning solutions to meet business needs
  • Experience in hotels, restaurants, travel or leisure
  • Fluent in English and Spanish
  • Ability to work nights and weekends as needed; domestically or internationally (75-85%)

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • MA/MS Master's Degree
  • A minimum of five (5) years of professional experience
  • A minimum of two (2) years of managerial experience
  • Experience working with diverse cultural groups
  • Hotel experience in operations or other disciplines
  • Working knowledge of our Company's key systems such as, OnQ PM, SALT, etc.
  • Language fluency in Portuguese
  • CPLP

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



• Location: Dallas

• Post ID: 70491122 dallas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017