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Posted: Friday, March 2, 2018 10:49 PM

R&D Consumer Experience Manager (Optician/ABOM) - Dallas, TX

Kelly Services is currently seeking an R&D Consumer Experience Manager with American Board of Opticianry Masters certification for one of our top clients in Dallas, TX. This is a full-time, direct hire role.


This role will manage the Consumer Experience activities in our Dallas, TX location and will partner with R&D. The ideal candidate will be motivated by innovation and have a passion for learning new things and consumer investigation.

  • Set up and lead internally agile studies for quick answers and new concepts / prototypes / services consumer evaluation, using various methodologies (acceptance or comparative tests, in-lab or in real life, ...) perception
  • Organize and carry out tests and studies between 50 to 100 users with third parties test centers' (Universities or private companies)
  • Set up contracts, protocols and ensure that raw data and reports provide the information targeted
  • Manage dedicated budget for prototypes and studies, organize and follow the supply chain of each test
  • Optimizes Quality-Time-Cost ratio; checks the study quality and results reliability
  • Analyze data to consolidate conclusions and make recommendations based on the data
  • Deliver reports and present results of the different studies during board meetings in the US or with R&D executive committee
  • Exchanges with Europe and Asia Consumer Experience teams

  • American Board of Opticianry Masters (ABOM) certification required
  • Excellent written and verbal communication skills
  • Strong analytic thinking skills. Ability to translate multiple data sources into valuable knowledge, knowledge in statistics.
  • Results oriented, ability to overcome obstacles, extremely well organized, ability to plan
  • Team spirit, collaborative, open-minded, willing to exchange and to learn from others
  • Ability to work with very different profiles internally and externally
  • Knowledge of US legal constraints would be a plus
  • Proven management experience managing a dispensary or a practice (would be a plus)
  • Experience in consumer studies is a plus
  • Willingness and ability to travel domestically and internationally up to 10% annually

Why Kelly ?

With Kelly, you'll have access to some of the world's highest-regarded scientific organizations-providing you with opportunities to work on today's most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits you'll be proud to help advance. We work with 95 of the Fortune 100 companies, and found opportunities for more than 11,000 scientific professionals last year.
You pursued a career in science to fuel your quest for knowledge and your desire to make the world a better place. Let Kelly fuel your career-connect with us today.

About Kelly Services

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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• Location: Dallas

• Post ID: 79704937 dallas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018