Home > Dallas jobs > Dallas management/professional

Posted: Friday, January 5, 2018 9:38 AM


QuickBooks Integration Specialist
Service Autopilot – Richardson, TX

Department: Support
Status: Non-Exempt
Type: Full-time

Summary of Position:

The QuickBooks Integration Specialist will ensure the successful execution of QuickBooks integration for new and existing members. In this dual role with the Member Support Specialist, you will play an important role in ensuring our members have the tools and knowledge they need to run their business successfully. The QuickBooks Integration Specialist will report directly to the Member Support Manager.

Duties and Responsibilities:
· Manage QuickBooks support calls to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
· Answer general questions on QuickBooks sync and operations
· Troubleshoot, research, and diagnose QuickBooks sync issues
· Document all escalations, effectively communicate the issues, and make suggestions for resolution
· Provide excellent customer service to both internal and external customers

· A professional phone manner, including patience, empathy, and a knack for understanding customer needs
· Excellent analytical, problem-solving, and interpersonal skills to deliver high customer satisfaction
· Detail-oriented, the ability to document and create comprehensive call notes
· Excellent verbal and communication skills, inspiring confidence while leading customers through the steps to resolve issues
· Ability to work in a team environment
· QuickBooks knowledge preferred, but not required · High School/GED required

About Service Autopilot:
If growing your service business matters to you, then it matters to us. Service Autopilot has helped over 2500 companies build a more stable and profitable business by organizing and streamlining their operations. Our goal at Service Autopilot is to help you grow the business you’ve always dreamed of.

• Location: Dallas

• Post ID: 74925832 dallas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018