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Posted: Sunday, January 14, 2018 12:09 AM

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Job Summary

Fortune 500 Financial Institution is seeking qualified individuals to join their rapidly expanding team! If you’re looking to make a positive career change, please take a moment to review the job description below and apply with a current resume.

Position Title: Operations Analyst 4

Location: Irving, TX 75062

Salary: $22-$25/Hr

Hours: Mon-Fri 8AM-5PM

Contract Duration: Contract to hire - 6+ months

Start Date: ASAP

Job Description:

The Operations Analyst 4 will perform case level root cause analysis on customer complaints and use findings to drive solutions to improve the customer experience

Responsibilities include:

Working independently with considerable latitude, compiles, analyzes and interprets data to make recommendations to business managers
Using root cause analysis (5 Whys methodology), solves operational, systems related and/or customer issues with possible regulatory, reputational, and operational risk
Identifies opportunities to maximize or improve operational efficiency, quality and compliance with regulations
Maintains root cause analysis database using data from multiple sources
May participate on task force or project teams related to findings from root cause analyses
Facilitates communication to resolve problems and advance strategies
Requirements:

5+ years of operations analysis experience (4.5 absolute lowest)
MUST HAVE At least 1 year root cause analysis experience and making recommendations based on findings
MUST HAVE working knowledge of 5 Whys Methodology
Experience in researching, compiling, and performing complex analysis on critical operational data
Experience applying policies and procedures to operational issues
Bachelor’s degree in Business or related field
Preferences:

Six Sigma preferred
What personality traits/skills best fit the organization?

Effective oral and written communication skills to satisfy both internal and external customer needs
Strong critical thinking and analytical skills with high attention to detail and accuracy
If you have any questions, please email Julia Demgen at Julia.Demgen@DISYS.com

Job Types: Full-time, Contract

Salary: $22.00 to $25.00 /hour

Required experience:

root: 1 year
5 Whys Methodology: 1 year
Six Sigma: 1 year
Apply Now

• Location: Dallas, Irving, TX

• Post ID: 73282057 dallas
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