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Posted: Friday, November 3, 2017 12:05 PM

The Manager of Learning for Commercial Services and Revenue Management will be responsible for managing the revenue management learning curriculum. The target focus will be on the continued development, improvement, delivery, and measurement of our revenue management programs for our Hilton Brands for Owned & Managed and Franchise Hotels and RMCC. The Manager of Learning for Commercial Services and Revenue Management will interact with many different stakeholder groups and this will be a development opportunity for anyone looking to further their career in Revenue Management or in the Learning and Development area.

What will I be doing?

The Manager of Learning for Commercial Services and Revenue Management will be responsible for managing the learning curriculum for Revenue Management, which includes training front line, General Manager, Directors and Senior Leadership. This will include developing content that supports the business objectives of the Global Revenue Management team, and ensuring all learning materials are relevant across all regions in the organization. The Manager of Learning for Commercial Services and Revenue Management will facilitate, measure, and develop Revenue Management learning events.

Other key priorities are listed below:
  • Develop and deliver discipline specific training on-site, by WebEX and/or conference calls to enhance training and/or to introduce hotel and RMCC Team Members to new programs, best practices or tool enhancements that are relevant to achieving business objectives
  • Meet regularly with key stakeholders to ensure we take a proactive approach in developing curriculum
  • Assist in the development of required documentation and training for the general roll out of new Revenue Management programs
  • Perform needs assessments as required to identify trends and training opportunities throughout the hotels and the RMCC
  • Handle new hire training for Team Members in the RMCC Americas
  • Schedule and manage resources and activities in relationship to delivering revenue management training
  • Manage own schedule to ensure coverage is maximized
  • Maintain and update online or offline departmental documentation including but not limited to system user guides and course training materials
  • Work with the Learning team to ensure instructional design and the measurement of training and learning effectiveness is aligned with business goals
  • Facilitate all Core Revenue Management training programs to include but not limited to Revenue Management at Work, RMCC Business Process and Competency Training, RMU, and Revenue Management portions of General Manager Brand Training / Director of Sales Symposium classes (all brands)
  • Manage partnerships with regional leadership, training vendors, or other stakeholders
  • Manage communications from business to Learning team and vice versa and ensure messages are clearly understood
  • Monitor curriculum to ensure language and customs are represented and integrated in all training delivered
  • Develop own personal development plan to ensure learning professional competencies are up to standard
  • Manage own personal development plan and communicate with leader on progress
  • Work within established departmental budget
  • Manage travel and expenses
  • Coordinate Logistics of any training venue (Webex, Onsite, Teleconference)
  • Collect Best Practices by brand or product type across all hotels, regional personnel, and the RMCC
  • Collect and prioritize tool enhancement requests for future Revenue Management development
  • Instruct other ad-hoc Revenue Management class offerings for various specialized audiences
  • Participate in Revenue Management team meetings, committees and initiatives as requested
  • Assist in the development and maintenance of eLearning formats for all applicable course offerings
  • Ability to manage change, resolve conflicts, and ensure collaboration within teams and/or units; includes maintaining the highest standards of ethical conduct and integrity
  • Absolute discretion and confidentiality regarding sensitive information
  • Ability to take initiative to identify, prioritize, and implement all elements required for team to fulfill responsibilities in keeping with core strategic goals
  • Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems
  • Ability to advocate and implement professional development for self and others, including capability to work with peers and other resources to provide development and mentoring opportunities; includes adherence to organization's standards for performance feedback
  • Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop, prioritize, and implement plans to meet organization's core strategic goals
  • Ability to assimilate new concepts and practices into position and the department
  • Ability to work independently and manage the work of other Team Members as appropriate; includes the ability to recognize the need for involvement of other teams and peers and the capability to effectively facilitate that collaboration

Job Requirements

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Associate's Degree
  • A minimum of three (3) years of experience in a Learning and Development function
  • A minimum of two (2) years of supervisory experience
  • Capacity to develop and deliver technical and functional training programs with measurable improved performance
  • Experience successfully responding to the needs and expectations of multiple stakeholders driving for their success
  • Experience influencing and working successfully with varied audiences (senior leaders in the organization in multiple functions, as well as individual contributors)
  • Ability to collaborate and utilize resources effectively
  • Excellent communications skills to include interpersonal communication, reading, writing, and presenting
  • Proficiency with Microsoft PowerPoint, Excel, and Word including the ability to understand, create and manipulate basic presentations, spreadsheets, and documents
  • Ability to travel 20% of the time and adaptable to schedule changes as required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • BA/BS Bachelor's Degree
  • A minimum of five (5) years of professional experience
  • Previous supervisory hotel experience with revenue functions and tools preferably OnQ, IDeaS/GRO and Delphi
  • Previous experience presenting and facilitating proactive and responsive learning solutions to meet business needs and seizing opportunities for continuous improvement in individual, team, business unit and organization performance
  • Previous experience with Revenue Management for extended stay hotels
  • Bi-lingual (Spanish)
  • CPLP

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



• Location: Dallas

• Post ID: 70221517 dallas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017