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Posted: Sunday, March 12, 2017 11:45 PM

Working for Metrocare isnA?t just a job. ItA?s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve. ABOUT METROCARE:Metrocare is the largest provider of mental health services in Dallas County, serving more than 52,000 adults and children annually. For more than forty:nine (49) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education and Research and our software initiative, XenatiX, we are advancing mental health beyond Dallas County. The ECI Lead Business support position is responsible for coordinating and performing all clerical support needs for the ECI program amongst the business support team by ensuring family satisfaction, and flow of office operations. Provide mentorship, training, and quality assurance monitoring to other business support team members. Leads ECI Business Support and ECI Tkids Financial Support positions in implementation and maintenance of designated processes on the ECI team.Answers ECI office business line calls during hours of operation and provides backup support to medical records as needed.Processes all ECI referrals, incoming Parent Arranged, Parent Choice, or Not Part C progress notes in PsychConsult within assigned timelines and with accuracy. Processes all Program Permission for Therapies (PFTs) and weekly/monthly TKIDS data reports into the TKIDS system.Manages weekly Follow Along report and mailings. Creates and gathers medical charts, as needed.Gathers and processes all incoming faxes and mail.Maintains updated demographic information in PsychConsult. Greets and Checks:In all visitors at front desk stations. Places clinical transactions for evaluations in A?ShowA? status, as pletes daily confirmation calls for program evaluations and group therapy services. Confirms payor and completes financials authorizations as needed.Schedules all ECI referrals and transfer appointments for ECI providers.Requests and submits paperwork for translator/interpreter appointments for the program.Monitors programA?s 45:day and Time to Evaluation metrics and Invalid Payor Setup Report on a daily basis. Completes monthly financial coverage verification for all ECI children served. Coordinates needed supplies for team with Program Manager, as necessary.Attends ECI Team Meetings as required and participates in Community Outreach presentations, as needed.Performs other duties as assigned. The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation municates clearly and effectively, both orally and in writing.Ability to work in a multi:disciplinary team environment.Ability to multi:task and accommodate high volume job tasks.Ability to function with little or no supervision.Ability to work with dual supervision and reporting lines.Ability to exercise tact and diplomacy in interacting with internal/external customers.Ability to implement and monitor processes within team.Ability to adapt to changing business needs, conditions, and work responsibilities.Ability to problem solve while ensuring rules and directives are followed.EDUCATION AND EXPERIENCE: High School graduate with some college or technical school/training with a minimum of 4 years of progressive customer service experience required. Experience in a Texas DAR ECI program required. Experience in an office or MH/MR setting preferred.MATHEMATICAL SKILLS: Ability to work with reports and numbers. REASONING ABILITY:Ability common sense understand


• Location: Dallas

• Post ID: 48811395 dallas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017