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Posted: Sunday, March 12, 2017 9:16 PM

Responsible for performing a variety of tasks in support of customer service activities, working with customers, internal team members, and/or leadership to act as the escalated point of contact for resolving complex issues, requests and/or inquiriesAdditional responsibilities include performing analysis and research as necessaryResearch customer complaints, correspond with appropriate contact(s) to determine course of action necessaryIdentify and manage resolutions for the customer by capturing issues and resulting solution in the current system of recordRespond to complex customer, branch, vendors/third party inquires, working closely with other groups to mitigate risk and improve the customerA?s experienceResolve complex service issues to ensure customer satisfaction and retentionMay be responsible for providing statistical and analytical reporting as neededMay be responsible for training and providing lead level support, including scheduling and/or workflow management to more junior RepresentativesMay act as first point of contact for the department with other groups/departments for multiple topicsHigh School diploma requiredMinimum 4 years experience loan servicing or equivalent customer service experience in a related fieldExcellent communication skills, both verbal and writtenDemonstrated ability to interact effectively with various levels within the organizationAbility to demonstrate detail orientation and strong analytical skillsAbility to meet deadlinesExcellent PC skills, including Microsoft Office SuiteStrong customer service orientationDisplays time management, organizational and problem:solving skillsWe offer a competitive compensation/benefits package and a fun, professional culture and work environmentA? the people are fantasticFor 3 consecutive years we have been ranked by the Dallas Morning News as one of the top employers in the DFW areaWe have a very strong, experienced executive leadership team and are a stable, well:capitalized organization that is poised for lots of growth/expansion6th of the Top 100 Mortgage Companies in America by Mortgage Executive Magazine4th in top retail volume by Scotsman Guide (8th in top overall volume)Dallas Morning News: Top Places to Work: (PrimeLendings parent company) was recognized as being ranked by Forbes 5 on their list of best banks: best workplaces in finance and insurance: fastest growing companies: best workplaces for women:


• Location: Dallas

• Post ID: 48806885 dallas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017