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Posted: Saturday, March 3, 2018 9:50 AM

New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of 1.954 billion. Total assets under management at year end 2016, with affiliates, totaled 538 billion. As of year:end 2016, New York Life's surplus was 23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard and Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).
Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.
Are you a personable, customer:service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? If so, New York Life Insurance Company may be the company for you.
For more than 170 years, New York Life has kept every promise made to our policyholders and their loved ones : whether to help pay for final expenses, send a child to college, or create an inheritance. We are now looking for a Claims Intake Manager to join our Claims and Benefits Organization.

The Claims Intake Manager is responsible for overseeing the daily phone interactions with our beneficiaries/insureds and New York Life Agents as it relates to the notification of death or disability waiver, sending the necessary requirements to the beneficiary/insured to complete and handling of our simplified paperless claims processing. They are expected to spend a majority of their time coaching, developing, and supporting their employees. The manager will foster an environment that enables their team to provide a positive and low effort customer experience. They oversee line:of:business work requests. The Claims Intake Manager will report to their Corporate Vice President action plans and deliverables regarding targets, standards and deadlines to positively impact the achievement of department and company objectives. They set clear expectations for their team and monitor employees performance against goals on an ongoing basis; providing feedback, recognition, corrective action, etc.

Primary Responsibilities:
:Demonstrate how employees work contributes to overall departmental and Company goals
:Foster an environment in which differences and unique perspectives are encouraged and valued
:Keep employees informed by communicating in a clear, candid, and timely manner
:Support and drive a continuous improvement mindset among their teams
:Promote effective team work and collaboration and motivate employees to achieve goals
:Hold Regularly schedules one:to:one meetings with employees as well as weekly staff meetings with team
:Provide ongoing informal coaching and/or knee:to:knee coaching
:Spend time out on the floor, interacting with employees and assisting them as needed
Performance Review and Development
:Clearly communicate expectations and provide necessary resources to ensure potential for success
:Work with employees to set yearly goals and expectations and complete mid:year and year:end reviews
:Monitor employees performance against goals on an ongoing basis and provide appropriate feedback
:Identify training, stretch assignments, rotations, etc. for employees
Workforce Planning and execution
:Develop plans and work with WFM to identify and address short: and long:term staffing needs
:Work with HR on recruiting strategy; review resumes, interview candidates, and approve o


• Location: Dallas

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