Posted: Saturday, February 3, 2018 5:23 PM
Corning is one of the world's leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in
specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people's lives.
Corning succeeds through sustained investment in R and D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry:leading optical solutions across the broader communications industry.This segment is classified into two main product groupings : carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical:based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical:based communication networks sold to businesses, governments and individuals for their own use.
Purpose of Position: Technical Field Support Technician are assigned to specific areas of the country and provide before, during and after the sale product training, support new product launches, provide in the field product support and the gathering of competitive information in the support of Corning's Sales, Marketing and PLM groups while promoting Quality policies for all Corning customers and products.
Major Roles and Responsibilities:
:Provide after the sale training and field support of Corning optical products.
:Provide support to Corning's Sales team during new product launches.
:Actively pursue competitive information and report back to Sales, Marketing and PLM.
:Document product usage and trends observed at customer locations.
:Support field trials during product launches and field trial evaluations.
:Support Field Sales at Sales presentations and at trade shows as required.
:Adhere to budgetary constraints / guidelines and document all expenses.
:Provide structured product training to customers in a small classroom type environment.
:Exemplify Corning's Quality Policies to all internal and external customers.
:Work schedule is managed by the TFS Supervisor and will vary weekly depending on support demands received from Sales, Marketing, Project Services, Application Engineering and PLM
- (Minimum) possess a High School diploma with at least 7 years or more of applicable optical hands on experience.
- (Preferred) possess an A.A.S. degree in Electrical/ Electronics/ Mechanical/ Physics with 7 years of workforce experience or (applicants with technical Military School training plus time in service).
:A minimum of 7 years of experience in the telephony, CATV, Local Area networks or other communication industry field.
:Possess a valid driver's license.
:Must be able to obtain a U.S. Passport.
:Must be able to pass a background check, drug screening and driving record check.
:Fluent in English (verbal and written) required.
:Computer literate with Microsoft Office applications: Word, Excel, Outlook.
:Ability to interface and communicate effectively with personnel with varied knowledge levels and responsibilities both internal and external to the company.
:Take ownership of tasks and projects and manage them to completion on time.
:Work effectively dependently or as a team member, leader or facilitator.
:Experienced traveler familiar with booking reservations, flights, hotels, rental cars.
:Technical certifications specifically in the telecommunications industry.
:Knowledgeable in general construction practices and planning procedures.
:Knowledgeable in Corning optical products a plus.
:Ability to speak conversational Spanish or French a plus
• Location: Dallas
• Post ID: 77204417 dallas