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Posted: Tuesday, January 23, 2018 2:36 AM

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Req ID:14001

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.

NTT DATAServices currently seeks aITIL Service Desk Lead / Trainerto join our team in Dallas, Texas (US-TX), United States (US).

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and customer account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management, configuration management and communications at various levels during services engagements from tactical (incident based) to strategic (Global Account Management Strategies).

Responsibilities:

  • Function as an Account Dedicated Service Manager for Incident, Request, Change, Problem,etc
  • Urgent response for High-Severity incident, including on-call on a rotational basis.
  • Provide training and guidance to junior Service Management team members and team members across the account.
  • Functions as the training coordinator for the ITSM application.
  • Identify opportunities for process and procedure enhancements to drive efficiency and customer service levels.
  • Serve as functional backup for all Service Management leads.
  • Lead intermediate-level service delivery processes and associated projects; interact with cross-functional teams.
  • Provide guidance around adherence to HRO principles

Basic Qualifications:

5+ years experience with ITSM tools

1+ years of Process Analysis

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit (link removed) to learn more.

NTT DATA, Inc. (the Company) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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• Location: Dallas

• Post ID: 76906892 dallas
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