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Posted: Monday, November 13, 2017 8:13 AM

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Company Name: Lavasidium LLC

Job Summary

Assist customer who use the platform to sell their goods, requiring, but not limited to:

  • Understanding the benefits of an store
  • Understanding store subscription levels and fees
  • How to create a store.

Primary contact channel is inbound calls. Occasional outbound calls may be required to follow up on issues.

Option to work in office location or work remote.

Responsibilities and Duties

Job Duties:

  • Answer emails from high value customers
  • deliver an extremely high level of sophisticated customer handling and communication
  • express a significant capacity to troubleshoot all products related to the platform and clearly offer solutions and reocmmendations
  • Own customer issues to the point of resolution, keeping customers updated throughout.
  • Ensuring all information elated to customer issues are logged and tracked
  • provide a quick and thorough understanding of customer priorities & Identify key improvement areas.
  • Understand the customer's needs and acting with the customer in mind.
  • Advocating and ensuring satisfaction of this high value customer group.
  • up-selling, cross-selling and account retention services

Qualifications and Skills

Top performing agents demonstrate the following:

  • Deliver fluent written and verbal English
  • Demonstrate a proven ability to deal with challenging customers and situations
  • Be confident in ability to achieve metrics
  • Build and maintain strong working relationships through exceptional communication
  • Provide proven problem-solving capabilities to deliver practical solutions
  • Expertly navigate the internet and demonstrate a working knowledge of Microsoft Office prgrams such as Outlook, Excel and Word.
  • Type 25+ words per minute.

Job Type: Part-time

Salary: $12.00 /hour

Required experience:

  • Customer Service: 1 year

• Location: Dallas, Dallas-Fort Worth, TX

• Post ID: 70631257 dallas
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