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Posted: Friday, March 10, 2017 12:11 PM

Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) Primary Responsibilities: Focus on the key tasks as well as understanding the big picture of what the client wants and how we're deliveringOwns tactical and communication on day to day basis to the client and AMT membersMonitor issues, root causes and develop action plans and follow up on escalated issues. Execute administrative changes and ensure AMT knows the administrative changes that are happening and how they impact the clientManaging new business, existing accounts and plan changesImplementation of new product and serviceFacilitate loading of new plansManage Custom RequestsCreating solutions for non-standard requests in partnership with the Solution Engineer. Developing custom solutions for custom needsSchedule and Facilitate Account Management Team meetingsManage the meeting effectively (ensure items are taken off line)Keep AMT contact list up to date (both internal and external contact lists) on CDXProvide feedback on sub-performing AMT members and facilitate replacement of sub performing AMT membersTracking and monitoring functional issues to ensure they're resolved (hold those functional areas accountable for closing issues on a timely basis)Managing communication to and within the AMTManages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. Up to 25% domestic travel to meet customers as neededIdeal candidates will have previous client facing healthcare account management or project management experience. Required Qualifications: Bachelor Degree (or higher) or HS Diploma/GED with 2+ years of experience with client facing account management or project managementAble and willing to travel up to 25% domesticProficient using MS Excel, Word, PowerPoint, etcPrevious experience in managed care industry with strong understanding of claims flow and adjudication processCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or _expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Customer service, phone support, communication, Accounting, UnitedHealth Care, UnitedHealth Group 98140ba0-52fa-4467-81c6-fa0a7c98970f Client Service Manager - Multiple Locations TX-Richardson 708502


• Location: Dallas

• Post ID: 48778992 dallas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017