Posted: Sunday, March 12, 2017 5:40 PM
Working in a phone intensive environment, Rapid Response Reps secure the first notice of loss details for all inbound phone reports. Individuals also provide additional services to those new losses that meet Express Claims criteria, including explanation of coverage, liability and the set up of both rental and inspections as appropriate. Job Responsibilities: Takes phone calls including first notice of loss and inquiry calls for the claims organizationProvides services to customers that include but is not limited to appraisal assignment, tow assignment, rental car support, benefit explanation, and liability explanationObtains facts of loss to determine liability and exposures for handlingIdentifies higher level exposures and refers files or features to management for triageSends necessary correspondence as it relates to the claim and department of insurance regulationsUses Esurance systems to properly document files and process claimsPromptly identifies and transfers total loss features to the Total Loss Unit for settlement handlingIdentifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely mannerQualifications: Detail:oriented with strong organizational skills, able to work well under deadlines in a fast paced call center environment and perform multiple tasks effectively and concurrentlyDemonstrated ability to manage relationships with both internal and external customersDemonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision:makingExcellent communication skills, both oral and writtenDemonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programsExcellent customer services skillsExperience / Education: BachelorA?s degree and/or equivalent education preferred preferredTwo years of customer service or call center experience preferredAuto insurance background preferredPhysical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Location: Dallas
• Post ID: 48808416 dallas