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Posted: Wednesday, September 6, 2017 5:31 PM

KBM Group is a member of the Wunderman network and WPP Group companies and is a strategic marketing partner dedicated to radically improving our clients' businesses by providing expertise in combining data intelligence with one to one marketing innovation. We gather intelligence, create a business-driven strategy and create dialogue to drive conversations and results. SUMMARYSenior Desktop Administrator provides direct support to employees in regard to computers, phones, and software applications. This person provides computing resources to new employees and collects, stores, and recycles resources during employee transitions. In addition, provides routine and emergency support to end users in order to ensure continued employee communication and productivity. Leads other desktop support personnel; creates and manages desktop projects, policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Personal Computing Hardware/SoftwareRequisitions, receives, inventories, configures, issues, installs, maintains repairs, modifies upgrades, secures, and disposes of employee personal computing devices.Installs, configures, troubleshoots, and removes computing software.Escalates server, network, compatibility, and design issues to the appropriate network engineer or outside agency.Telecommunications Hardware and ServicesRequisitions, receives, inventories, configures, issues, maintains, upgrades, secures, and disposes of telecommunication equipment, such as stationary and mobile.Works with service providers to establish and maintains appropriate customer services.General SupportAdheres to all security practices and procedures to safeguard company resources.Assists with the training of customers in the use of hardware, software, and telecommunication systems.Works with technical support personnel from external organizations to troubleshoot and repair hardware, software, and telecommunications systems.Manages internal requests for system issues or enhancements by prioritizing issues, communicating status to affected parties, and updating the Support Request database.Maintains the Support Request database to track customer issues and provide Network Support with metrics to track customer satisfaction.Creates and maintains appropriate documentation concerning processes and procedures associated with desktop support.Provides routine and emergency support to customers to include in-person, over the telephone, and/or through remote support systems.Assists other IT personnel in the completion of projects as assigned by the appropriate lead, manager, etc.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Excellent written and verbal communication skills; able to teach technical material.A high-degree of emotional intelligence and the ability to remain calm when dealing with frustrated customers; the ability to maintain job satisfaction while working under continually stressful conditions.In-depth knowledge of personal computers, including hard disks, I/O functions, RAM, ROM, power supplies, processors, external storage devices, etc.Comprehensive knowledge of Internet connectivity and LAN / WAN technology Strong problem solving skills, and the ability to quickly learn new technology.In-depth knowledge of Microsoft operating systems and software, particularly file I/O and the TCP/IP stack.In-depth knowledge of productivity and communication software and how software interacts within an operating system environment and across a network.An understanding of the principles of client-server and web services software.EDUCATION and/or EXPERIENCEBachelor's degree or equivalent experience.5-7 years related experience - provided by DiceActive Directory Exchange End user support


• Location: Dallas, Richardson

• Post ID: 65497027 dallas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017