Posted: Friday, November 3, 2017 4:30 PM
Top Three Skills:1) 3-5 years of Tier II Helpdesk or Desktop Support experience (Desktop candidates that have done mostly remote support)2) Experience with knowledge/support of desktop operating systems Windows 7/10, Windows 2003 and 2008, and MS Office 2013/2016/3653) 1 to 2 years' experience of supporting Apple smart phones4) Working knowledge of Active Directory and Citrix Job Description: Provide Tier II first level support of technology services & support to employees/vendors (internal and external) through the Credit Union's 24/7 Service Desk. Candidate will be responsible for providing initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and infrastructure components. Provide technical support for (but not limited to) the following areas: computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications. Trouble-shoot, diagnose and resolve complex desktop and network problems. Will work to create a positive end user support experience and build strong relationships through deep problem understanding, timely resolution or escalation, communicating promptly on progress all while displaying a professional attitude/appearance. The Service Desk Analyst will log all calls and offer triage services on first contact, monitor service levels, provide callback or escalation on open tickets, and monitor all systems and scheduling for uptime and completeness. Perform diagnostic and troubleshooting of applications, hardware, network, and procedural issues as necessary. Respond to telephone calls, email, and personal requests for technical support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals. Additional Information: Qualifications: * Bachelor's degree in computer science, management information systems or related field, or two years of equivalent progressive experience required (prior Service Desk experience preferred). * Recent, relevant and proven working knowledge/support of desktop operating systems (Win 7 and Win10), server operating systems (Windows 2008 and 20012), and associated applications (Internet Explorer and Adobe Reader). * Understanding of Microsoft Applications administration including the installation and support of Internet Explorer (10, 11) and Microsoft Office (version 2013 & 365). * Good understanding of TCP/IP, DNS, and DHCP. * Working knowledge of Microsoft Active Directory and Citrix. * Experience supporting Apple smart phones. * Experience monitoring networks using Solar winds & PRTG. * Proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint, and Outlook). * Telecom/Telephone application/infrastructure support experience beneficial * Experience with Software & Management Associate's (SMA) OpCon scheduling software beneficial. * Demonstrates ability and desire to learn company products and services and associated applications, technology, and terminology. * Excellent interpersonal and communication skills, both oral and written. * On-call availability 24/7 and willingness to work flexible shifts. * Capable of lifting and transporting moderately heavy objects, such as printers, computers and peripherals. * Ability to sit for prolonged periods of time while operating a computer. * A satisfactory performance and attendance record is required. About TEKsystems:Join TEKsystems(R), a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.
• Location: Dallas
• Post ID: 70454517 dallas