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Posted: Tuesday, February 6, 2018 3:29 PM

Job Description
Job Summary:
Provide guidance and analytical skills to facilitate application support for our manufacturing and financial COTS ERP, Salesforce and other application environments. This job will require hands:on response to project requests and helpdesk tickets as well as planning for upgrade new functionality implementations. There will be some minor software development opportunities, especially in the area of integration between products, business rule configuration, and data and report requests.
Duties and Essential Job Functions:
:Work with various departments and executives in a business analyst capacity to understand and document business requirements, which in turn will drive the design of quality, programmatically developed technical solutions.
:Provide business analysis on requests to validate the need and determine approach on user requests. Acts as the development technology expert and technical resource to other staff in the marketing team
:Lead technical design, development and code reviews
:Must be hands on to resolve issues as they surface as well as handle new development as/when needed
:Develop applications and web based solutions through all stages of the Software Development Life Cycle (SDLC) including solution design, development, implementation, and production support
:Participates in the requirements gathering, requirements analysis, design, code, test and maintenance phases of software product development in a leadership capacity
:Participates in estimation and project planning activities related to development projects
:Maintain project deadlines as required
:Manage multiple projects simultaneously, and take on new projects with agility.
:Provide authoritative guidance about Root Cause Analysis, Process and Design, Project Management
:Develop department programs / processes to drive continuous improvement and standardization.
:Develop and maintain Service Level Agreements (SLAs)
:Improve KPI metrics within the IT organization and support our user base in improving upon their department KPIs
Provide support to manufacturing, supplier quality, and accounting during third party inspections. Negotiation skills are very useful because application support analysts often liaise with vendors. Assure applicable OsteoMed policies, practices and facility are in compliance with all applicable regulatory policies.
Experience/Skills Required:
:5 : 7 years work experience in an applications support role, with broad understanding of computing architecture and relational databases, with a history of successful experience with manufacturing / ERP systems
:Effective skills in analytical thinking including Problem Solving, Root Cause Analysis, Business Requirements, Change Management, Risk Management principles .
:Participates in the requirements gathering, requirements analysis, design, code, test and maintenance phases of software product development
:Knowledge and working experience with understanding business process flows, especially useful in the manufacturing industry
:Ability to write specifications for business requirements and design IT systems and components that meet these requirements, ensuring quality, efficiency, compatibility with existing IT systems and networks, and compliance with the relevant regulations responsible for planning application system upgrades, installation of new releases, and migration to new systems
:Ability to communicate effectively across various levels of the organization, strong written and oral communication skills
:Knowledge and working experience with application level patch management and defining upgrade paths for COTS products
:Strong customer service skills.
:Computer literacy in various software applications. (i.e. : Word, Excel, Adobe, Visio, Access, MS Project)
:Demonstrate organizational and project management skills, participates in estimation and project planning activities, maintaining project deadlines
:Demonstrated s


• Location: addison, Dallas

• Post ID: 77978457 dallas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018