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Posted: Monday, January 22, 2018 12:05 AM


About the Job

Description Details

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The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily by providing You Can Count On Us service.


* Resolve guest complaints, ensuring guest satisfaction.
* Anticipate guests needs, respond promptly and acknowledge all guests utilizing the 5:15 rule.
* Maintain positive guest relations at all times.
* Maintain complete knowledge at all times of: a) all hotel features/services, b) all room rates (special packages and promotions), c) daily house count and expected arrivals/departures. d) scheduled group activities.
* Assume responsibility of front desk bank and ensure accuracy of monies.
* Keep bank secure at all times.
* Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
* Process all guest check-ins/outs
* Verify Echeck-in's, Advance Purchase and 3rd party reservations.
* Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
* Handle overbooked or walked guests.
* Accept and record wake-up call requests.
* Monitor, send and distribute guest faxes and packages.
* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
* Resolve discrepancies on the room status report with Housekeeping.
* Process adjustment, service recoveries, paid-outs, correction vouchers, miscellaneous charges

Education amp; Experience:

* High School Graduate or General Education Degree (GED).
* One to two years previous experience in a similar position in a select service hotel preferred.
* Customer service experience preferred.

Hilton Garden Inn DFW South

2001 Valley View Lane

Irving, Texas 75061


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• Location: Dallas, Irving, TX

• Post ID: 75007137 dallas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018